link demoFrequently Asked Questions
Users accessing link demo ask questions across several core areas: account setup and login recovery, payment mechanics and settlement timing, game rules and market coverage, and account security. This FAQ addresses the most common topics our members encounter when opening an account, making deposits through DANA, e-wallet, mobile banking, or bank transfers, understanding withdrawal flow, and navigating our sportsbook, live-dealer, slot, and esports offerings.
Our goal with this page is to give you clear, descriptive answers on how link demo operates — payment rails, KYC verification steps, game settlement, and account management. If your question falls outside these areas, we encourage you to contact our support team or review our legal notice and terms page for jurisdiction-specific rules and access conditions.
Read through the topic groups below to locate your question. Each accordion section covers a defined area: registration and password recovery, payments and deposits, game rules, and account security. If you need real-time assistance, our support team is available to help clarify account issues, payment status, or game-specific rules. For legal or compliance matters, please consult our terms and privacy policy.
Topics covered in this FAQ
- Account and registrationhow to open an account on link demo, reset a forgotten password, and adjust account preferences
- Payments and transactionsdeposit and withdrawal via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment); settlement timing and fee structure
- Game rules and offeringssportsbook markets (Liga 1, Champions League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza), and esports (Mobile Legends, Free Fire, PUBG Mobile)
- Security and account careKYC verification, account protection, and jurisdiction-restricted access framing
Below you will find answers to frequently asked questions grouped by topic. Each accordion expands to show detailed information. If you do not find your answer here, please reach out to our support team or consult our terms and legal notice for further clarification.
Account and registration
If you forget your password, visit the login page and select the "Forgot password?" link. Enter the email address or username associated with your link demo account. We will send a password reset link to your registered email within a few minutes. Click the link, create a new password (at least 8 characters, mixing uppercase, lowercase, numbers, and symbols), and confirm it. If you do not receive the email, check your spam folder or contact our support team. Password resets are available during standard support hours and typically processed within one business day.
You can adjust most account preferences directly from your profile settings on link demo — email notifications, language preference, and two-factor authentication. To temporarily stop account access, log into your account, navigate to Account Settings, and select a pause duration (ranging from 24 hours to 30 days). During a pause, you cannot deposit, withdraw, or place bets. If you need to permanently close your account, contact our support team with your username and registered email; we will guide you through the final steps. Pausing or closing is subject to any outstanding balance resolution.
You can adjust most account preferences directly from your profile settings on link demo — email notifications, language preference, and two-factor authentication. To temporarily stop account access, log into your account, navigate to Account Settings, and select a pause duration (ranging from 24 hours to 30 days). During a pause, you cannot deposit, withdraw, or place bets. If you need to permanently close your account, contact our support team with your username and registered email; we will guide you through the final steps. Pausing or closing is subject to any outstanding balance resolution.
When you open an account on link demo, you must submit identity verification documents. We accept a government-issued ID (national ID card, passport, or driving license) and a current address proof (utility bill, bank statement, or lease agreement dated within the last 90 days). Upload clear, legible copies through our account portal. Verification typically completes within 3 business days. If your submission is incomplete or unclear, our KYC team will request resubmission. Once verified, you gain full access to deposits, withdrawals, and all game categories across sportsbook, live dealer, slots, and esports markets.
Payments and transactions
link demo does not charge deposit fees when you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfers (mobile banking, local payment, online payment, e-wallet). However, your payment provider or bank may apply their own transfer charges; we recommend checking with them directly. For withdrawals, link demo also does not deduct a platform fee. Settlement times vary by payment method: e-wallet withdrawals (mobile banking, local payment, online payment) typically settle within 1–2 hours; bank transfers may take 1–3 business days depending on the receiving bank and time of submission. Withdrawals requested during holidays (such as Idul Fitri or Imlek) may experience extended processing times.
If a deposit or withdrawal fails, link demo automatically logs the issue in your transaction history. For deposits, verify that your payment method has sufficient balance and that you are using the correct link demo account identifier. If the payment was deducted from your account but not credited to link demo, contact our support team with your transaction receipt or reference number; we will investigate and credit your account within 2–3 business days. For withdrawals, check that your bank or e-wallet account is active and that your linked details are current. If a withdrawal is stuck in pending status for longer than the stated timeframe, reach out to support with your withdrawal request ID and registered mobile number for manual review.
Game rules and offerings
Before placing a bet or joining a live-dealer table on link demo, review our terms and conditions, which cover account eligibility, betting rules, settlement procedures, and dispute resolution. For sportsbook betting (Liga 1, Champions League, MotoGP, badminton), understand how odds are calculated and when bets settle (typically within hours of match conclusion). For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), familiarize yourself with dealer rules, payout tables, and house edge disclosures. Slot games (Aviator, Sweet Bonanza) display RTP (return to player) and variance ratings in the game info tab. Esports markets (Mobile Legends, Free Fire, PUBG Mobile) follow standard tournament settlement rules. Always verify your account balance and set limits before wagering.
Free bets and free spins are promotional credits that link demo may issue to your account under specific campaigns or seasonal offers. Free bets are applied to sportsbook selections; free spins are credited to eligible slot games. These credits appear in a separate "Promotions" or "Free Credits" section of your account dashboard and carry individual expiration dates and play-through requirements. Not all games qualify; check the promotion terms for eligible markets. Free bets must be used within the stated window (typically 7–14 days). Winnings from free credits are subject to withdrawal restrictions outlined in the promotion details. During major events (Liga 1 playoffs, Piala Indonesia finals), link demo may offer limited-time free-bet campaigns to registered members across all supported cities.
Security and account care
To contact link demo support via email, send your inquiry to the address listed in our legal notice or FAQ contact section (check your account settings or the footer of this page). Include your registered username, email address, and a clear description of your issue. Support responses typically arrive within 24 hours during business days. For urgent matters (account lock, suspicious activity, or blocked withdrawal), note "Urgent" in your subject line; these cases receive priority review. Support hours are standard Indonesian business hours (Monday–Friday, 09:00–17:00 WIB). During national holidays such as Idul Adha or Nyepi, response times may be extended by 1–2 business days.
(This question is a duplicate of an earlier FAQ item — it has been consolidated. See the "Account and registration" section above for the full answer on KYC verification documents.)